PIER-14 Pier 14 unending issues

Hi

Yes Vikas,  before our recent maintenance trip the pier had 2 issues

Focus = this was resolved whilst we were in Spain

Pointing = it has a 1 sub jump only, at the beginning of every imaging block (a minor irritation) we are working on this still and believe it is now solved as of my own tests last night

All other subs are pointing correctly, we were fully aware of the pointing issue and have been working on it behind the scenes with different settings to resolve it but to suggest to take a pier offline for a minor pointing issue is nonsense when all you need to do is blink your data and remove the few offending subs. It is far from the train wreck you seem to be intimating in your post

FYI whilst in Spain we have to make the best use of our time, we do all mechanical and maintenance that cannot be performed remotely. When we return we continue with Flats, darks software foibles and pointing models. The pointing falls under the latter, this is normal for us and how we work.

I am presuming with the fact that you are not mentioning focusing that the previous focus issue (just before our maintenance trip) has been solved to your satisfaction?

Kind regards

Steve

ps Moving forward Vikas, if you have any issues or things are not working well, please open a support ticket so we can get the problem sorted as we get instant notifications that way and can keep a record/log